Mauritania e visa troubleshooting starts with checking your internet connection, clearing browser cache, and verifying that anrpts.gov.mr is online. If your card is declined, enable 3D Secure with your UK bank and retry. For stuck applications, wait 10 business days, then contact the ANRPTS Help Centre with your Request ID.
Last verified: 3 September 2026. This is an independent, non-governmental information portal. We are not the ANRPTS operator. Always verify requirements with anrpts.gov.mr or GOV.UK before applying.
How the Mauritania eVisa Application Works (Quick Context)
The Mauritania eVisa portal (anrpts.gov.mr) requires four steps: register an account, upload documents, pay the fee, and await approval within 3 to 7 business days. The system launched on 5 January 2025.
Register an account
Create your portal account
Upload documents
Passport scan and photograph
Pay the fee
Complete payment online
Await approval
3 to 7 business days
Required documents include a passport scan and photograph. SAIGA Tours advises applying at least one month in advance and obtaining a Letter of Invitation. After submission, you receive a Request ID for tracking your Mauritania eVisa status. Status displays appear in French: “En cours de traitement” (processing), “Approuvé” (approved), or “Refusé” (refused).
Website Downtime & Browser Issues – Fixing Access Problems
When anrpts.gov.mr returns a 500, 502, or 504 error, wait 15 to 30 minutes and retry during early-morning UTC off-peak hours. The Mauritania eVisa portal loads best in Chrome or Edge.
- Use incognito mode (Chrome) or InPrivate (Edge) to bypass cached session data.
- Upload documents as JPEG, PNG, or PDF only.
- Complete the form in one tab; the session timeout is 15 to 20 minutes. Copy key fields externally before starting.
- For name fields, use ASCII characters only. The Mauritania eVisa portal may reject diacritics such as é, ñ, or ü; transliterate to standard Latin letters.
Clearing cookies restores the Mauritania eVisa page when it loads partially. In Chrome, press Ctrl+Shift+Delete, select “All time”, and reload anrpts.gov.mr.
Payment Declined – Why It Happens & How to Fix It
UK cards are most commonly declined on the Mauritania eVisa portal due to unactivated 3D Secure. Activate 3D Secure in your banking app: Barclays (Manage cards > 3D Secure), HSBC (Payment settings), Lloyds (Card security), NatWest (Verified by Visa), then retry. For more details on accepted payment methods, check our dedicated guide.
| Error | Cause | Fix |
|---|---|---|
| Payment failed | 3D Secure not activated | Enable with UK bank, retry |
| Card declined | Bank limit or geolocation block | Use prepaid travel card |
| Deducted but pending | Gateway timeout | Do not resubmit; contact ANRPTS with Request ID |
If your bank shows a debit but the Mauritania eVisa portal shows no confirmation, avoid duplicate submissions. Wait 3 to 7 business days, then contact the ANRPTS Help Centre with your Request ID.
Stuck Application – Escalation, Support & Visa on Arrival Fallback
A Mauritania eVisa application stuck on “En cours de traitement” beyond 10 business days should be escalated to ANRPTS support with your Request ID. Standard processing time is 3 to 7 business days.
Wait 10 business days
Do not submit a duplicate application
Contact ANRPTS Help Centre
Use anrpts.gov.mr with your Request ID
Contact Embassy in London
Consular assistance if unresolved before travel
As a contingency, a visa on arrival at Nouakchott-Oumtounsy International Airport (NKC) is available if your Mauritania eVisa remains unresolved. Per GOV.UK entry requirements, pay in exact cash in Euros or US dollars; no change or receipts are given. This is an emergency fallback, not a guaranteed alternative.
Mauritania eVisa Troubleshooting FAQ
Why isn’t my Mauritania eVisa working?
Clear browser cache (Ctrl+Shift+Delete in Chrome), reload anrpts.gov.mr. If error 500/502/504 persists, wait 15-30 minutes and retry in early UTC hours.
Why is my Mauritania eVisa taking so long?
Standard processing is 3 to 7 business days. If stuck on “En cours de traitement” beyond 10 business days, escalate to the ANRPTS Help Centre with your Request ID.
How to fix Mauritania eVisa declined card?
Enable 3D Secure (Verified by Visa / Mastercard Identity Check) with your UK bank. If the issue persists, try a prepaid travel card or a different credit card.
What to do when Mauritania eVisa says ‘payment failed’?
Check your bank statement. If charged but status pending, do not resubmit. Contact ANRPTS with your Request ID for a refund. Otherwise, enable 3D Secure and try another card.
What causes a Mauritania eVisa application to get stuck?
Portal glitches, session timeouts, or upload failures. If stuck “En cours de traitement” beyond 10 business days, contact support with your Request ID.
Can I get a visa on arrival if the website is down?
Yes, as a contingency at Nouakchott-Oumtounsy Airport (NKC). Bring exact cash in Euros or US dollars; no change given. This is an emergency fallback, not guaranteed.
How to contact Mauritania eVisa support from the UK?
Contact the ANRPTS Help Centre at anrpts.gov.mr with your Request ID. British travellers can also contact the Embassy of Mauritania in London for consular assistance.
What are the symptoms of Mauritania eVisa portal downtime?
HTTP 500, 502, or 504 errors on anrpts.gov.mr, pages failing to load, or session timeouts during submission. Wait 15-30 minutes and retry during off-peak hours.
