Last reviewed: 10 September 2026
For Mauritania e visa contact support, email ANRPTS (National Agency of the Population Register and Secure Documents / الوكالة الوطنية لسجل السكان والوثائق المؤمنة) at [email protected] for technical difficulties with your electronic visa. Allow 2 to 5 business days for email replies. For formal complaints, document the issue and submit via the same email; escalate to the Embassy of Mauritania in Belgium at (+32) 2 672 47 47 if unresolved within 10 to 15 business days.
To contact Mauritania eVisa customer support, email ANRPTS at [email protected] for technical difficulties. Mauritania operates on GMT+0, matching UK time. Support is primarily in Arabic and French. For formal complaints, document the issue and submit via the same email; escalate to the Mauritanian Embassy in Belgium if unresolved.
How to Contact Mauritania eVisa Customer Service
ANRPTS, operating under the Ministry of Interior, Decentralization and Local Development (وزارة الداخلية واللامركزية والتنمية المحلية), manages the Mauritania eVisa official website at https://anrpts.gov.mr/. The portal interface is in Arabic (العربية), with a Help Center (مركز المساعدة) section. Email [email protected] for technical difficulties with the online application. This address is confirmed by GOV.UK as of September 2026. The Mauritania e-Visa system was launched in January 2025 (reported by VisasNews on January 3, 2025).
| Contact Channel | Details | Purpose |
|---|---|---|
| [email protected] | Technical difficulties with eVisa application | |
| Phone | Country code +222; no number published | Check ANRPTS portal for updates |
| Portal | https://anrpts.gov.mr/ | Help Center (مركز المساعدة), eVisa status tracking |
| Time zone | GMT+0 (same as UK GMT) | Email submission available 24/7 |
Email Support for Mauritania eVisa
Include full name, passport number, application reference ID, and screenshots of any error when emailing [email protected]. ANRPTS primarily operates in Arabic and French; English-language support is limited. Expect replies within 2 to 5 business days during normal processing time.
Phone Support for Mauritania eVisa
ANRPTS does not publish a phone number on its portal. Mauritania’s country code is +222. Check the ANRPTS portal for any current phone contact. No verified helpline number was found in any available source as of September 2026.
Mauritania eVisa Support Working Hours & Time Zone
Mauritania uses GMT+0 year-round, identical to UK Greenwich Mean Time. ANRPTS business hours align directly with British working schedules during winter. During UK summer time (BST, GMT+1), Mauritania operates one hour behind the UK. Email submission is available 24/7 regardless of office hours.
How to File a Formal Complaint About Your Mauritania eVisa
To file a complaint about processing delays, payment errors, or portal technical issues regarding your Mauritania eVisa, follow these steps:
Document the issue
Collect screenshots, payment receipts, application reference numbers, and timestamps that evidence the problem.
Draft a clear complaint email
State the problem, relevant dates, application ID, passport number, and the resolution you seek.
Send to ANRPTS support
Email [email protected] with all supporting evidence attached. This is the verified address confirmed by GOV.UK as of September 2026.
Allow 2-5 business days for an initial response
If no reply arrives, send a follow-up email referencing your original message.
Escalate after 10-15 business days
If ANRPTS remains unresponsive, contact the Embassy of Mauritania in Belgium at (+32) 2 672 47 47 (Mon-Thu 08:30-16:30, Fri 08:30-13:30) for consular services and escalation.
Troubleshooting Common Mauritania eVisa Issues
Contact ANRPTS with transaction proof and reference numbers for failed payments, missing documents, or delayed eVisa status. The ANRPTS portal remains the primary contact point for Mauritania eVisa issues. For broader guidance on resolving website errors and stuck applications, see our Mauritania eVisa troubleshooting guide.
Payment or Billing Problems with Mauritania eVisa
- Payment or billing problems: Gather bank statements and transaction screenshots, then email [email protected] with your payment reference. ANRPTS handles billing disputes through this inbox. For a full breakdown of what you should have been charged, review the Mauritania eVisa fee structure.
- eVisa not received before travel: Check spam folders first, then contact ANRPTS urgently by email. As a contingency, verify visa on arrival availability at your entry point and reach out to the nearest Mauritanian embassy.
How to Check Your Mauritania eVisa Application Status
Visit the ANRPTS portal and enter your application reference ID and passport number to track your Mauritania eVisa status. If tracking fails, email [email protected] with your reference details.
Third-Party and Alternative Support Channels
For English-language help, third-party agencies charge separate fees beyond government costs. These agencies are not affiliated with any government body. Always verify fees and terms before booking. We recommend using the official ANRPTS support email first.
- CIBTvisas – Phone: 0844 8004650 (phone hours 09:00-17:00, office hours 08:00-17:00). Over 1,600 expert immigration and visa professionals. Data from August 2024.
- VisaHQ – Phone: +1-800-345-6541, same-business-day response. Established 2003, 20+ years of expertise, 1M+ travellers served across 198 countries, 99.6% first-time acceptance rate, 4.40/5 (4,207 reviews).
- Epic Mauritania Tours – Phone: +1 431.800.0979, inquiry response within 24-48 hours. Address: 137 Maple Drive, Winkler, Manitoba, Canada.
Escalating an Unresolved Issue – Embassy Contact
The Embassy of Mauritania in Belgium (embassyofmauritania.be) serves as the escalation path when ANRPTS remains unresponsive. Phone: (+32) 2 672 47 47, hours Mon-Thu 08:30-16:30, Fri 08:30-13:30. Service: consular affairs. No Embassy of Mauritania in London contact was found in research; UK travellers can also consult FCDO travel advice for Mauritania as an additional resource regarding entry requirements.
Mauritania eVisa Contact FAQ
What is the email address for Mauritania eVisa customer support?
[email protected] (confirmed by GOV.UK). Include name, passport, ref ID, and screenshots.
Is there a phone number for Mauritania eVisa help?
No phone published; country code +222; check https://anrpts.gov.mr/.
How long does it take to get a reply?
Allow 2 to 5 business days. If no response after 10-15 business days, escalate to the Embassy of Mauritania in Belgium at (+32) 2 672 47 47.
How do I file a formal complaint?
Document with screenshots and reference numbers, then email [email protected]. Escalate to the Embassy of Mauritania in Belgium at (+32) 2 672 47 47 if unresolved within 10-15 business days.
Can I get help in English?
ANRPTS operates in Arabic and French. Third-party agencies (CIBTvisas 0844 8004650, VisaHQ +1-800-345-6541) offer English service for additional fees.
What if my eVisa has not arrived before travel?
Check spam folders, contact ANRPTS urgently at [email protected], and verify visa on arrival availability as a contingency.
What time zone does Mauritania eVisa support operate in?
GMT+0 year-round, same as UK winter time. During UK BST (GMT+1), Mauritania is one hour behind.
How do I check my Mauritania eVisa application status?
Visit https://anrpts.gov.mr/ and use your application reference ID and passport number to track your eVisa status.
